Frequently Asked Questions

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How will I receive my tickets?

Tickets will be sent to your e-mail, you may print your tickets or present your digital ticket at the theater.  If you do not have access to e-mail, you may choose to have your tickets sent via USPS or for pick up at Will Call the day of the performance.


What are your policies on refunds, returns and cancellations:

Programs subject to change. Sorry, no refunds.

How do I find the theater? 
Kohler Memorial Theater
260 School Street
Kohler, WI 53044
Highway 23 to the Kohler Exit, take Highland Drive south to Greenfield Drive, turn west. Kohler Memorial Theater is attached to Kohler High School, which is one quarter mile on the left. Or, take Highland Drive to School Street for on-street parking. 

What time does the box office open? 
Box office generally opens one hour prior to curtain time. 

What time to the doors open?
Doors generally open, and seating begins, one hour prior to curtain time.

Where do I park?

General parking is on School Street as well as in the Kohler Public Schools parking lot.  Using the school parking lot, enter through the main doors and follow the signs to the theater.


Is there handicapped parking? 
Handicapped parking is available in the front of the Kohler Public Schools off Greenfield Drive, and on School Street. There are no steps when entering through the main entrance of the school, from the parking lot.

Can I take photos? 
Flash photography and video recorders are not permitted in either rehearsals or performances at any time. Event Volunteers will ask you to put away your cell phone or video recorder if they see you taking photos or video.


Will I be able to purchase a souvenir?
Some, but not all, performances will have items for sale. Most sales are cash only.

What are my options for payment? 
We accept Visa, Mastercard, Discover (for all online orders), cash or checks (for phone or in person orders).

Are there any shipping/handling charges?
Yes, there is a $1.50 fee per ticket (which covers shipping/handling/processing), and 5.5% Wisconsin Sales Tax. 

Must I purchase a ticket for my small child?
It is not recommended to bring children under 4 years old to performances, but a ticket is required for every attendee, regardless of age.  

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